Refund policy

Your satisfaction is very important to us. If your order is not received or if your items arrive damaged or lost, please contact us to info@Honeys.co.nz for the process of claim within 30 days from date of dispatch of goods.

A Return Authorisation number will be sent to you and the faulty goods can then be returned. Please keep any packaging and damaged items as they are received for the claim. After we receive your returned goods, we fully refund to you according to the original payment. (if you paid by Visa card, we refund it to your Visa card and if it was purchased with Gift Voucher, we refund it to your Gift Voucher account).

Please note that we are unable to refund the shipping cost of your order if items were retuned back to us due the local custom restrictions or you failed to meet the custom charges (duties or taxes). Some products may not be allowed or restricted in some countries and customers are responsible to ensure that any goods which you order are not prohibited or restricted within your country.

Your partial or full refund will be processed as soon as the products have returned to us and are inspected & confirmed by our quality assurance team that they are in resalable condition.

We do not accept the returns of the products because of a change of mind or the item is prohibited or restricted within your country, please check and choose carefully.

If you would like to exchange it for another one for the reasons such as different size or colour, it can be returned and exchanged if items are in a resalable condition with packaging intact. All delivery charges should be paid by customers for exchanging products. 

In certain cases, due to customs restrictions in some countries, we recommend that customers split their orders into smaller shipments with a few days’ gap between each. Please note that split orders are not eligible for refunds.